Xbox Game Pass will soon stop charging inactive accounts

Xbox's big stage at E3 2018, complete with rich blue lighting and the Game Pass logo.

Photo: Christian Petersen (beautiful pictures)

Thanks a investigation As part of the UK Competition and Markets Authority (CMA) online gaming subscription, Microsoft will soon be improving the ways in which its Xbox Game Pass service handles auto-renewal, refunds and consultations. how members are inactive. (h/t PC Gamers)

Perhaps the biggest takeaway is that Microsoft will no longer continue to charge a monthly fee if the Game Pass account is inactive.

“Players need to be provided with clear and timely information to make informed choices when signing up for auto-renew memberships and subscriptions,” said CMA executive director of enforcement Michael Grenfell. in a recent interview Press Release. “We are therefore pleased that Microsoft has made these formal commitments to the CMA to improve the fairness of its operations and protect consumers, and will issue refunds to some customers. certain goods.”

The full list of changes detailed by the CMA is as follows:

  • Better upfront information: Microsoft will provide clearer, more transparent information to help customers understand their Xbox membership – making it clear that the subscription will automatically renew unless the customer turns auto-renew off; when the subscription automatically renews; How much will it cost; and how customers can get a refund after a random renewal
  • Refunds: Microsoft will contact existing customers about 12-month contracts periodically and give them the option to end the contract and request a prorated refund
  • Inactive Membership: Microsoft will also contact existing customers who haven’t used their membership for a long time but are still paying. These customers will be reminded how to stop paying, and if they continue not using their membership, Microsoft will eventually stop receiving further payments.
  • Better information on the price increase: Microsoft will make it clearer about any future price hikes and will make sure people know how to turn off auto-renew if they don’t want to pay higher prices.

While these improvements were previously only available to the UK, a Microsoft representative said The Verge which Xbox Game Pass subscribers worldwide will eventually benefit from.

Sony and Nintendo are also included in the CMA’s investigation, which originally began in April 2019, but there’s currently no word on whether they plan to live up to Microsoft’s commitments. Are not.

Xbox Game Pass has been a huge success for Microsoft, attracting more than 18 million users into a library of hundreds of Xbox and PC games since launch in June 2017. Sony is is reported to be developing a similar registry for its PlayStation brand may come as early as this spring. Xbox Game Pass will soon stop charging inactive accounts

James Brien

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