Woolworths shopper stunned by handwritten note on home delivery

A Woolworths online shopper added a handwritten note to a shopper’s online order, leaving the Melbourne shopper speechless.

The Woolies Shopper Posted an image of the note Facebooktag the supermarket in the post.

WATCH THE VIDEO ABOVE: Mom shares the ALDI cashier’s friendly nature.

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“We would like to apologize for the large amount of out-of-stock products today,” read the handwritten and signed note from an employee named Margaret.

The note was stuck onto a block of Cadbury Dairy Milk milk chocolate as a gesture of apology for the products not being able to deliver to the customer due to stock issues at the Melbourne Woolies store.

The buyer was surprised by Margaret’s kind demeanor.

A Woolies online shopper left this note along with a block of chocolate for a customer. Credit: Facebook

“That made my day! What a kind gesture!” they wrote in the post.

“Thank you, Woolworths Online team. You brightened my day.”

People in the comments section praised the Woolies’ staff member for his friendliness.

“This is great,” said one person.

“Enjoy your treat. Woolworths seems to have a great business strategy!” another wrote.

“Result,” said a third.

“A little good”

A Woolworths spokesman said workers appreciate customers’ understanding when products are out of stock and this story is an example of workers showing that.

“We try to give our customers a little good every day, and this is an example of how our team surprised a customer on a small scale to offset an out-of-stock product in their online order,” they said.

The Woolies employee brought this customer “a little goodness” to make up for the out-of-stock product. Credit: Getty

“While we always strive to fulfill our customers’ online orders to the letter, unfortunately there may be times when a product is out of stock. We thank our customers for their understanding.

“These additional add-ons are offered at our discretion when our team sees an opportunity to do something more for a customer, and they vary across our stores across the country.”

Random act of kindness

This isn’t the first Woolies employee to show customers a casual gesture of kindness when they least expect it.

In March, a Woolies shopper, a single mother who shopped at the Woolworths store in Wadalba, New South Wales, shared a feel-good story in a post Supermarket Facebook page.

“There was such a beautiful young lady at the register tonight,” she wrote in the post.

“I was having a rough day, and when she asked how my day was, I said, ‘Not a great day.'”

The mother-of-three paid for her groceries with vouchers given to her by friends who wanted to “help” the struggling family.

The mother of three was paying for her groceries when she realized she didn’t have enough money (file image). Credit: Bloomberg via Getty Images

But after scanning the groceries, the coupons didn’t cover the entire bill, so she asked the cashier to deduct the bag of buns from the total.

In an unexpected move, the Woolies worker surprised the family by paying for the buns herself.

“I don’t remember her name but I feel like she deserves a huge thank you because she made my day and turned it around with her kindness,” the mother said.

“So thank you, stranger – you’ve made an old, weary mother believe that there’s still kindness in the world.”

Woolworths responded to the woman’s post and said they would pass her feedback on to store management so the employee could be recognized for her coincidental kindness.

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James Brien

James Brien is a 24ssports U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. James Brien joined 24ssports in 2021 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing: jamesbrien@24ssports.com.

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