Some Neopets Users are being locked out of their accounts after the massive data breach that is said to have compromised 69 million accounts in July. The good news is that these players, including myself, have not been hacked. The problem is a bit more complicated and affects an unspecified part of Neopets Player.
The Neopets team enforced a password reset for all users on Monday, a security measure designed to help protect users after the hack. Jumpstart who’s owned Neopets for years, published an update on the Neopets Website and social media: “We take precautionary measures to protect user accounts so that you do not visit them again on your next visit Neopetsyou will be prompted to change your password.” The team wrote.
Neopets Players who are having problems are mostly users who no longer have access to their attached email addresses, like me. In fact, I have no idea which email address is mine Neopets Account is even attached; I just didn’t think about changing the email address associated with my account because I haven’t had any trouble logging in for the past few years. However, it was an option, meaning that faux pas is easy on me.
There are seemingly tons of more players in the same boat posting confused cries for help and mourning their decades-old lost accounts on Facebook, Reddit, Discord, and other social media. To put it bluntly, it’s a mess for both concerned and angry players. Neopets, once a hugely popular site for creating a pet, has had a contentious relationship with gamers — specifically owner Jumpstart — for some time. The thing is, people love Neopets and the day-to-day team that works on the site. But they’re frustrated with the overall structure of the site, whether it’s a lack of resources or transparency.
Last counted, in 2020, Neopets had 100,000 daily active users. Some of the game’s most passionate players have been playing for decades and are concerned about losing that history and access.
Jumpstart did not respond to Polygon’s request for additional information.
Elsewhere inside Neopets In a statement Monday, the team noted there was no evidence that credit card information was retrieved in the breach. The team also wrote that staff were “working around the clock” to add new security measures. Multi-factor authentication is a feature Jumpstart is working on.
https://www.polygon.com/23289144/neopets-data-breach-password-reset-disaster Some Neopets players get banned after a data breach