Optus Data Breach: How Each of the Australian States Acted to Protect You From the Cyber ​​Attack and Your Next Step

No effort is spared to investigate the breach of the Optus customer record and the FBI is joining the Australian Federal Police in investigating the alarming incident.

Attorney General Mark Dreyfus revealed the international collaboration as the group behind the breach gave up its ransom demand and claimed to have deleted the 11 million customer records it scraped from the telco’s website.

WATCH THE VIDEO ABOVE: Optus is expected to foot the bill for millions of Australians affected by the major data breach.

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The attempt to force Optus to pay $1 million (US$1.54 million) by Friday came hours after the group released a string of sensitive data from 10,000 Australian customers to a data breach forum on the Clear Web had, discontinued.

Information obtained illegally includes passport, Medicare and driver’s license numbers, dates of birth, home addresses, and information about whether a person rents an apartment or lives with their parents.

Several state governments have agreements with Optus to protect customers whose driver’s license has been compromised.

In Victoria and NSW people can get replacement cards and Optus will cover the cost.

Affected customers in Queensland and South Australia can organize replacement licenses at no cost while the ACT and other jurisdictions continue to work through the issue.

The hackers said they would have alerted Optus to its vulnerability if the telecom company had a secure method of contact or a bug bounty.

The group behind the Optus brand now claim to have deleted the stolen data. (Bianca De Marchi/AAP PHOTOS) Recognition: AAP

Dreyfus told Parliament that a government-wide response had been launched, with the AFP working not only with government and industry but also with the FBI.

The attorney general also raised concerns that Optus failed to report the disclosure of Medicare numbers in the breach.

Opposition defense spokesman Andrew Hastie described the government’s response to the hack as “lackluster and slow”.

The opposition is calling on the government to waive fees and speed up processing of new passports for Optus customers whose passport numbers have been compromised.

“Victims of the Optus cyberhack should not have to wait or pay significant fees to secure their personal information and obtain a new passport,” foreign affairs spokesman Simon Birmingham and cybersecurity spokesman James Patterson said in a statement.

They said the State Department advised on its website that “if you choose to have your passport replaced, you will have to pay” as the Department was not responsible for the data breach.

Optus says it sent emails or text messages to customers whose data was compromised and apologizes for the concerns it caused.

However, it insists that payment details and account passwords were not compromised as a result of the attack.

The Data Protection Commissioner has urged Optus customers to be vigilant and not click on links in text messages.

WATCH THE VIDEO BELOW: Police are looking for hackers involved in the Optus data breach.

Police are looking for hackers involved in breaching Optus.

Police are looking for hackers involved in breaching Optus.

Optus to pay for license exchange

Australians affected by a massive breach can change their driver’s license numbers and get new cards, with the telecom company expected to foot the multimillion-dollar cost of the changeover.

The governments of NSW, Victoria, Queensland and South Australia on Tuesday night began removing red tape for anyone who can prove they are a victim of the hack, which is affecting millions of people.

“People are understandably stressed and need a way forward,” NSW Customer Services Minister Victor Dominello said on Twitter.

NSW will charge a $29 replacement fee which will be refunded by Optus.

Victorians will also receive a ‘free’ license number replacement and the ability to flag their license in the event of future fraud.

“We will be asking Optus to reimburse the Victorian Government for the cost of the new licenses,” said a spokesman for the State Department for Transport.

Governments will make it easy for Optus customers affected by a data breach to obtain a new license number. (Joel Carrett/AAP PHOTOS) Recognition: AAP

Similar arrangements are being made in other states and territories, and Optus could cost tens of millions of dollars.

Anyone requesting a replacement driver’s license number and card must be able to show they have been advised by Optus that they are at risk.

Here’s how the state governments responded to the Optus violation:


  • Service NSW and ID Support NSW are working with Transport for NSW on driving license exemption
  • Affected Optus customers will soon be able to request a replacement number online through Service NSW or at its offices
  • The $29 replacement fee will be refunded by Optus


  • The Department for Transport is working with IDCARE to obtain a full list of Victorian licenses uncovered by the breach
  • Vulnerable individuals can have their VicRoads record flagged against potential future fraud and request a number and card replacement
  • The government will ask Optus to reimburse the costs


  • Replacement driver’s license numbers and cards will be offered free of charge to affected Optus customers


  • License numbers can be changed at a Service SA Center
  • The $20 replacement fee is waived
  • Anyone who has already paid for a replacement license can get a refund through Service SA


  • The government is still working to replace driver’s license numbers and cards


As of 8pm AEST Tuesday, Western Australia, the Northern Territory and Tasmania were still due to deliberate on their plans but are expected to follow the other jurisdictions.

Optus cyber attack fallout.

Optus cyber attack fallout.

https://7news.com.au/technology/optus/optus-to-pay-for-licence-replacements-across-australia-as-fbi-joins-investigation-into-massive-data-breach-c-8376539 Optus Data Breach: How Each of the Australian States Acted to Protect You From the Cyber ​​Attack and Your Next Step

James Brien

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