BAC TRUNG NGUYEN (CBS13) – A viewer in the North Highlands said that the Post Office had lost the remains of her father and grandmother. After months of waiting, she decided to call Kurtis.
After Kimberly Jackson’s father passed away in September, her stepmother sent her cremated remains from South Holland, Ill. The package also includes an urn containing the ashes of Grandma Kimberly. It was supposed to arrive on October 16, but she’s still waiting for it.
“I can’t close the door,” Kimberly said. “And the only thing it’s doing is causing a lot of stress for me.”
Initially, she was working with the post office to locate the package and said she was told it was likely located at a mail-collection center in Atlanta, Ga. But a quick glance at the tracking number shows that the last place the package was seen was where it was sent. Center in Richmond, Calif.
“I didn’t want 76 years to go by, I was no longer on this earth, the vase appeared and my niece got it,” Kimberly said.
Her situation is similar to the one we covered in 2017, when the Post Office lost the remains of Candace Brooks’ father, Jessie Cotton. After we joined, the package was found at the mailing center, damaged and with ash covering her fingers and table top.
That made us wonder what’s the best method for transporting cremated remains.
As it turns out, USPS is the only way you can legally send them. The remains must be contained in a box, sealed in a plastic bag with an address, and then placed inside a padded box with the words “cremated remains”.
In fact, the Postal Service offers free kits for this, including a padded box and label.
In Candace’s case, in 2017 the package was correctly labeled, but we noticed the Post Office had covered it with duct tape.
Kimberly’s family said they did not mark the box where the remains were cremated, although they claim they told the Post Office what was in the box.
We contacted the Post Office about Kimberly over a week ago. And while an agent apologizes for the suffering caused to the family, they are still working diligently to find it.
https://sacramento.cbslocal.com/2022/02/09/north-highlands-lost-cremains-father-grandmother/ North Highlands Woman Says Postal Service Lost Father and Grandmother Relics – CBS Sacramento