Jetstar passengers were stranded overnight at Japan’s Kansai International Airport with little food

Hundreds of Jetstar passengers were stranded at a Japanese airport with little food for more than 18 hours after a snowstorm and a problem with the PA system delayed their return flight to Queensland.

At least 250 passengers stranded in Osaka were due to fly back to Cairns at 9pm on Wednesday night when they received word the snowstorm would significantly delay their plans.

“Stuck at Kansai airport overnight,” one person tweeted, posting a photo of the snowfall outside.

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Travelers had to set up camp at the airport for hours while waiting for updates.

“The flight was initially delayed due to heavy snowfalls that closed the only bridge connecting Kansai International Airport to mainland Osaka and prevented our crew from getting to the airport,” a Jetstar spokesman told ouch

“The bridge has since reopened but unfortunately a problem with the aircraft’s PA system caused a further delay and we will always put safety ahead of schedule.”

At 4 a.m. the next morning, passengers received granola bars, meal vouchers, and blankets.

Travelers also took to social media to express their frustration with the airline.

“24 hours at #osakakansaiairport and counting,” one person said on Instagram.

“All we got is a blanket, a $10 coupon and some water. No catering, convenience store is completely sold out.

“We are cold, tired and hungry. We cannot walk and need help.”

Jetstar responds

Jetstar has since apologized for the delay.

“We are very sorry for the delay of this flight. We appreciate it’s been a frustrating experience while we’ve been working to get clients on track as quickly as possible.”

“We have arranged hotel rooms for clients or will reimburse those who prefer to book their own accommodation. We also cover transportation to and from the airport, meals and other reasonable expenses.”

Jetstar confirmed the flight will now depart Thursday at 10am local time.

Heavy snow blanketed parts of Japan on Wednesday, causing traffic, hundreds of flight cancellations and train travel delays.

Extreme weather in Japan is expected to continue through Thursday.

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James Brien

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