Angry fans demand refunds from monster truck promoter over ‘terrible’ Melbourne event

A Monster Trucks promoter is refusing to issue refunds to hundreds of disgruntled fans over a “horrible experience” at a weekend event in Melbourne.

Viewers took aim at the organizers, saying the show was overcrowded, there were very few monster trucks on display and they were out of water.

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But although many participants want their money back, all they get is an apology.

The event took place in Melbourne’s Calder Park on Saturday in 37°C heat.

“It was basically a monster show… and there were no monster trucks. There were six seated and they only got three out,” said contestant Damien Penny.

Those who went instead saw drift car and burnout drivers, who told 7NEWS they were performing at the event at their own expense.

A shocking video also showed a child hanging over the safety barrier as the cars drifted across the track.

The child appeared to have climbed to the top of the fence and peered over the top a few yards from the cars.

“I’m traumatized, it was the most horrific experience,” said a viewer on social media.

Others said the gates opened at 12pm but the show started at 5.30pm, many turned up and waited for hours in the heat.

An organizer said confusion over the start time could be to blame.

“People left and said, ‘Oh, this is the worst show we’ve ever seen,’ but it was only 4 p.m.,” organizer Troy Garcia told 7NEWS.

“That’s the big confusion I’m trying to figure out myself.

“Every negative comment hurts me and I’m sorry that people walk away with that feeling.”

Some families had paid more than $200 for tickets, and one mother described the event as “cheap and mean.”

They said there were no water stations and people queued for an hour to buy a drink.

“Was very average, not a monster truck at all, and when they came out they didn’t do much. I could have jumped higher with my balance bike,” an angry participant said on Facebook.

Another said: “The organization was completely lackluster. Hundreds of cars lined up to board from three different entrances.”

The organizers have since deleted details of the event from social media, but their website states: “This company offers a NIL refund policy”.